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Opening hours: Tuesday 09:00 - 17:30

Helpie FAQ

[helpie_notices group_id=’604’/]


  • Do you assemble beds?

    We are pleased to offer a convenient assembly service on divan beds, adjustable beds and lift and rise recliners


  • Which mattress is best for a bad back?

    Lots of people believe a firm mattress is necessary and best for a bad back. What you really need is a supportive mattress. You can then look at different features and tensions to find the best level of comfort and support for you. Our bed experts are happy to discuss your specific needs on 028 3755 1260 or please email us at

  • Do you offer credit?

    Spread the cost of your good night’s sleep with our 0% interest-free credit. For more details, telephone o28 37 551260 or email our team at

  • What payment methods are accepted?

    We accept all major credit and debit cards via our secure payment gateway. We also use PayPal and accept cash if you come to see us in-store.

  • I have discolouration on my mattress. Is this normal?

    If you have a foam mattress, sometimes there may be yellow discolouration. This is a natural occurrence and will not affect its performance. Sweat can also cause discolouration on a mattress, which is why we recommend you use a mattress protector at all times on your new mattress.


  • Can I put a new mattress on an existing base?

    Many manufacturers would recommend that a new base is bought at the same time as a mattress to ensure you get the optimum usage out of your product. If your base is very old, it may not be able to support your new mattress as it should. This in turn may affect your guarantee if you have any issues with it. If you need any further advice on this, please contact our bed experts on 028 3755 1260 or email us at

  • Where do you deliver?

    We deliver to the Republic of Ireland and Northern Ireland.

  • Can I track my order?

    Yes you can. Once your order has been confirmed we will send you an email with a link to our Order Tracking page so you can monitor your orders progress.

  • My new bed has an odour. Is this normal?

    There may be a residual odour once the wrappings have been removed from your new bed. This is quite normal and not a cause for concern. Please give the mattress time to air. Leave it unwrapped in a well-ventilated room for several hours.


  • Can I try the beds out first?

    Visit our showrooms in Markethill to view and try our huge range of beds or call 028 3755 1260

  • Can you take my old bed away?

    We don’t currently provide this service. Your local Council does though with fees as low as £5

Bed Frames

  • Will my bed or mattress come with a guarantee?

    For your peace of mind, all of our products come with a guarantee, some have a guarantee and an additional warranty period. The length of the guarantee varies from 1 year to 10 years depending on the manufacturer.


  • Is your site secure?

    Yes it is. All the details you send us are encrypted and sent across a secure connection. The little padlock you can see in the top left-hand corner when going through the checkout process means it is secure. If you would prefer to place your order over the telephone, give one of our bed experts a call on


  • How long will it take me to get used to my new bed or mattress?

    Your old bed is likely to have been worn; the springs and upholstery perhaps not what they used to be. You will therefore need to allow your body time to adjust to your new bed, and time for the fillings to settle. This is called the ‘bedding-in’ period.

    Modern-day fillings are more sumptuous than their predecessors, so settlement may take longer in areas that support the most body weight. This is quite normal. As long as your new mattress is properly supported, you can minimise this with regular turning. It’s similar to plumping pillows on your sofa!

Ruben PereiraRuben Pereira
13:13 04 Apr 24
Very great electronics store and stuff like dat g
Theresa CushnanTheresa Cushnan
17:00 20 Feb 24
Just had a very pleasant customer experience, looking for an adjustable bed Catherine was not only very knowledgeable but friendly and helpful even changed mattress so I could try it .very happy
Cormac AllenCormac Allen
00:38 22 Dec 23
Great service and good prices
Stephen McKerrStephen McKerr
12:36 02 Dec 23
Just purchased a new Neff oven and Neff microwave. I dealt with Brian, who was knowledgable, professional and very helpful, a great asset to the company. Lots of stock in store and ready to go! Brilliant service. Many thanks.
Lyndsay McqueenLyndsay Mcqueen
09:48 29 Sep 23
We bought all our kitchen & laundry appliances here. Along with a stunning electric fire. They made the selection very easy with their extensive knowledge and service has been great throughout. Highly recommend!
Jacki UreyJacki Urey
15:16 16 Jan 23
I recently bought a dishwasher - it was delivered very quickly without any issue. There was a problem registering the appliance for warranty; Dalzell's were super - great communication with a 'can do' attitude. Customer service was impressive and they were quick to sort out any snags. I will buy from Dalzell's again without hesitation.
Michael OrrMichael Orr
20:33 14 Dec 22
Purchased my complete new kitchen appliances. Service was second to none. All items were held untill ready for installation. Staff brilliant, couldn't be more helpful. Have since purchased pot belly stove and accessories and will continue to shop at such a brilliant store.
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