of the goods you’ve ordered we’ll contact you immediately. We may offer you an alternative or provide you with an in-stock date. If this is not satisfactory we’ll refund you as per our Terms and Conditions.

Contract

Only when payment for your order has been authorised by your bank or credit card issuer will a contract exist between you and us. We reserve the right at any time up to this point to decline your order without giving a reason. Your authority and confirmation for payment to proceed must be given at the time of placing your order with us. If for some reason we are unable to supply your order then payment will be refunded in full. We endeavour to achieve this within two working days; it may take longer to appear on your statement depending on your card issuer. Refunds can take up to 30 days as per the Distant Selling Directive.

Delivery

Orders placed on this website – armaghbeds.com will only be made to the cardholder’s address. Our free delivery zone includes Northern Ireland and the Counties of Louth, Dublin, Meath, Cavan and Monaghan in the Republic of Ireland (Respa and Sleeptight – All Ireland). All deliveries in this zone will be carried out by our own delivery teams; outside of this area it is likely that our couriers will be delivering your goods. We aim to deliver your order anywhere on the island of Ireland within three full working days of receiving your order. If you order items separately on this website you will be charged two delivery charges and it is likely your goods will arrive on different days. There is no additional charge for Saturday deliveries or for a two-man team if said is required. Surcharges may apply for special deliveries where there are access restrictions. If you are not at home to accept your goods at the arranged time we reserve the right to charge you for an additional delivery. In the event that you wish to change a delivery date you must contact us immediately. We require two full working days notice to ensure this can be arranged. Outside of this period we reserve the right to charge you for a second delivery.

The Main Points

Once the goods have been checked to your satisfaction we require you to sign a delivery note. Failure to sign the delivery note will result in us being unable to complete the delivery. If any cosmetic damage is found you are required to note this on the paperwork at the time of delivery. This does not affect your statutory rights.

• The delivery team will, if you wish, unpack and take with them the product’s packaging.
• Returns
• Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. We should be notified of any special requirements when arranging delivery.
• The delivery service does not include installation of the product.
• We endeavour to meet all delivery bookings but cannot be held responsible for situations beyond our control.
• It is your responsibility to ensure that you have signed for the correct goods and number of items delivered.
• We will endeavour to resolve any delivery issues at the time of delivery while the courier or delivery team are there at the delivery address.
• Failed deliveries may incur an additional delivery charge if you are not present on the agreed delivery date and time.
• Cancellation at the point of delivery will incur a collection charge of £49.00.
• As per the Terms and Conditions we are only liable for any foreseeable consequence to either party at the time your order is placed. Our liability does not in any way include or extend to any type of cost, loss, damages or expenses financial or otherwise caused directly or indirectly by any delay whatsoever in the delivery of the ordered goods.
• Returns are only accepted if your Mattress or Bed is unopened, sealed and in it’s original packaging. This is for hygiene reasons. If you wish to test a product please state so to the delivery team. You can do this with the packaging still on the product.

Age of Consent

When placing an order or reserving a product on this website you are declaring that you are 18 years of age or older and that the person accepting the delivery also fits this criteria. All deliveries require a signature. If we become aware that you are not entitled to purchase these goods or under the age of 18 we reserve the right to terminate your account immediately, without notice, and we will not be under obligation to complete the order.

Customer Responsibility

When placing your order please provide details of any special instructions or circumstances you may have which could affect the delivery of your goods. For example a third-floor flat.

On receiving your delivery please inspect the goods for damage and notify us within two days of the date of delivery.

Cancellation

You may at any time cancel your order. We ask that you advise us of any such decision within two full working days of your arranged delivery date so that we can refund you the full transaction. If two full working days is not provided we will not refund the delivery charges for your goods.

As described in the distant sellers act you have the right to return your order for refund within seven days of the date of delivery. We reserve the right to charge you for the collection of goods during this period and any damage to the goods that has occurred during your possession. For further information and charges please see our Returns section. This does not affect your statutory rights.

Delivery

We will not be liable for any damage caused to your property or house contents, if due responsibility has been taken by our employees. The customer should ensure that the entrance, path to and area where the product(s) are to be placed, are clear of any obstructions and that there is reasonable room to assemble (if required) and manoeuvre the product(s).

Please do not ask our delivery teams to move your furniture or other belongings as a refusal often offends. Any damage resulting if delivery personnel are forced to move items is not the responsibility Dalzells.

Returns

Beds & Mattresses can only be returned to us for refund that are still in their original packaging, unopened and sealed. This is a matter of hygiene. If you wish to test a Divan Bed or Mattress that you are unsure of please state so to our delivery team. You can test a product for firmness/comfort in the original packaging. Return requests must be made within 14 days of delivery by email.

Mattress Comfort Levels

Bed and Mattress comfort/firmness levels are subjective to personal preference and perception and any rating on this website is made only as a guide. Said ratings are supplied to us by the manufacturer and as such we have no input in deciding this.

How a mattress ‘feels’ to you will be dictated by a number of factors including your weight, height, gender, sleeping position and of course personal preferences. The comfort/firmness level you choose is up to you alone, consider your weight, sleep position, height, weight and budget when making this decision. The larger your body type the more downward pressure your body will exert on a mattress. Heavier individuals tend to experience medium and firm mattresses as soft, whereas lightweight individuals might experience traditionally soft mattresses as not soft enough. If in doubt please ask for our advice to help you choose.

When you get your new mattress, please test it. Ensure that the packaging remains unopened until you are completely happy with it. If you are unhappy with the firmness of your mattress when you receive it, please bear in mind that we are unable to accept a mattress for return if it has been opened and used. Mattresses can be returned but MUST BE UNOPENED and sealed in their original packaging but a delivery charge of up to £49.99 will apply.

Faulty Goods

If having received and installed your goods you discover a fault with the product we ask that you follow the following steps to help resolve the matter promptly.

We ask that you contact us providing your invoice number and details of the product’s fault within seven days of discovering the fault. We will then liaise with you to arrange for the manufacturer’s representative to visit you in your home to inspect the product. They will then decide whether to repair or replace the product. The manufacturer may refuse to repair the product if you continue to use the product without their express permission after reporting of the product’s fault.

In the event of any customer service issue please e-mail us at sales@armaghbeds.com or telephone our sales team on +44 (0) 28 37 551406 and we’ll be happy to help.

Payment

We only accept orders from browsers that allow communication from Secured Socket Layer (SSL) encryption technology. This means it’s impossible for you to make an insecure transaction on our website. Our encryption SSL software is managed by World Pay.

Online we accept Visa and Mastercard. You can of course pay by phone using the same methods or alternatively you can pay by post using a cheque, though this will take longer to authorise. BAC Payments are also acceptable. We will only take payment for out of stock products if you’re happy to proceed with the order and agree to wait for your products to come into stock.

* We only deliver to the card holder’s address if you’re paying by phone or cheque.

Receipts

All customers who place an order on this website will be provided with a receipt by email. If you don’t receive or have lost this please contact us and we’ll be happy to provide a replacement. Please contact us immediately if you believe your receipt to be incorrect.

Limitation of Liability

This website – armaghbeds.com – is provided on an “as is” and “as available” basis. No warranty is given in relation to the website, including (but not limited to) implied warranties of non- infringement, security, usability, compatibility, accuracy or any other implied warranty arising through dealing or usage or trade.

We make no warranty that this website – armaghbeds.com – will meet your specific requirements or will be timely, free of errors, uninterrupted or that defections in software, code or text will be corrected or that this site or the server that makes it available will be free of viruses or other malicious software.

We are not liable in contract, negligence, and tort, for pre-contract or other representations (apart from fraudulent or negligent representations) or otherwise out of or in connection with the use of this website, armaghbeds.com. Also the supply of goods or for any consequential or economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or for special or indirect losses. The absolute limit of our liability when in breach of contract for the supply of goods is limited in liability to the purchased price of the goods.

Disclaimer

armaghbeds.com and our suppliers make no warranty about the completeness, accuracy or suitability for any purpose of the information and images contained in this website.

All brands, manufacturers, product and range names and titles used in this website are registered trademarks or trade names of their respective holders. Any use could constitute an infringement of the holders’ legal rights.

Customer Care

If you have a sales or customer care enquiry please contact us by email at sales@armaghbeds.com or call us on

+44 (0) 28 37 551260

Between the hours of 9am and 5.30pm Monday, Tuesday and Friday.
Wednesdays 9am to 1pm. Thursdays 9am to 7.30pm and Saturdays 9am to 4.30pm.

Or by post at this address:

Armagh Beds.com
Dalzell’s of Markethill
62-68 Main Street Markethill
Co. Armagh
Northern Ireland
BT60 1PL