FAQ’s
General
We are pleased to offer a convenient assembly service on divan beds, adjustable beds and lift and rise recliners, please note we do not assemble bed frames or bunk beds
For your peace of mind, all of our products come with a guarantee, some have a guarantee and an additional warranty period. The length of the guarantee varies from 1 year to 10 years depending on the manufacturer.
We don’t currently provide this service. Your local Council does though with fees as low as £5
Yes it is. All the details you send us are encrypted and sent across a secure connection. The little padlock you can see in the top left-hand corner when going through the checkout process means it is secure. If you would prefer to place your order over the telephone, give one of our bed experts a call on
Many manufacturers would recommend that a new base is bought at the same time as a mattress to ensure you get the optimum usage out of your product. If your base is very old, it may not be able to support your new mattress as it should. This in turn may affect your guarantee if you have any issues with it. If you need any further advice on this, please contact our bed experts on 028 37 551260 or email sales@armaghbeds.com
Many manufacturers would recommend that a new base is bought at the same time as a mattress to ensure you get the optimum usage out of your product. If your base is very old, it may not be able to support your new mattress as it should. This in turn may affect your guarantee if you have any issues with it. If you need any further advice on this contact our team by phone, 028 37 551260, or email, sales@armaghbeds.com
Lots of people believe a firm mattress is necessary and best for a bad back. What you really need is a supportive mattress. You can then look at different features and tensions to find the best level of comfort and support for you. Our bed experts are happy to discuss your specific needs on 028 3755 1260 or please email us at sales@armaghbeds.com
Spread the cost of your good night’s sleep with our 0% interest-free credit. For more details, telephone o28 37 551260 or email our team at sales@armaghbeds.com
We accept all major credit and debit cards via our secure payment gateway. We also use PayPal and accept cash if you come to see us in-store.
If you have a foam mattress, sometimes there may be yellow discolouration. This is a natural occurrence and will not affect its performance. Sweat can also cause discolouration on a mattress, which is why we recommend you use a mattress protector at all times on your new mattress.
We deliver to the Republic of Ireland and Northern Ireland.
Yes you can. Once your order has been confirmed we will send you an email with a link to our Order Tracking page so you can monitor your orders progress.
There may be a residual odour once the wrappings have been removed from your new bed. This is quite normal and not a cause for concern. Please give the mattress time to air. Leave it unwrapped in a well-ventilated room for several hours.
No problem, we realise that there’s a range of reasons as to why you might have to delay your delivery. We’ll take care of it.
We will call or text you on the day to ensure you are there and to give you an approximate delivery window. If for some reason you can’t be there we may leave your bed in an agreed safe place or with neighbours. If we can’t, we will arrange a new time with you although we reserve the right to charge you for this. See our Terms and Conditions.
You can as long as your bed and mattress haven’t already been dispatched – we’re pretty quick!
We offer a room-of-choice delivery service for large, bulky items such as divan beds and mattresses. Please inform us in checkout if you need this.
Yes we will set-up your adjustable beds as standard but please request this in checkout or whilst on the phone to us. Our delivery team will also provide basic instruction on your adjustable beds operation.
We currently only offer assembly on divan beds and adjustable beds.
We don’t currently provide this service. Your local Council does though with fees as low as £5
Due to health and safety concerns for our delivery teams they can only deliver up to three flights of stairs. If you live above this level please ensure a suitable convenient elevator will safely accommodate the delivery items. Please ensure that you have measured all access space, including lifts, stairways, and door frames, to avoid disappointment on the day of delivery. Information relating to access should be shared with our team in advance of delivery via email or 028 3755 1260 as soon as possible after placing your order.
We recommend that you measure entrance doorways, hallways, staircases (elevators if applicable) and designated rooms of choice to ensure that the product can be successfully and safely delivered.
Please provide us with any information that restricts vehicle access, parking or temporary road restrictions, that would be helpful for our delivery team. To do this please contact our sales team via email or 028 3755 1260, and they will be happy to help.
Before delivery we would be grateful, and would recommend measuring all entrance doors, hallways, staircases (lifts if applicable) and designated rooms of choice to ensure that the product can enter in and through the property. Please be mindful of any low ceilings. On the day of delivery, please ensure all walkways are clear and any items are removed (e.g., photographs, ornaments, lamps, picture frames, and low hanging lights…).
If for some reason you request this your card will be refunded within two working days. It may though take longer to appear on your statement as this is dependent on your card issuer. If your goods have already been dispatched to an area outside the free delivery zone you may still be charged for the delivery.
We’re happy to exchange a product within 14 days of purchase provided the goods are as dispatched; Still in their original packing and have not been used or damaged by the customer. It is your responsibility to check the Goods on delivery. In the case of mattresses, bedding and bed linen, if the packaging has been unsealed, for reasons of health and hygiene these items by their nature cannot be returned unless faulty.
This is where customer service really starts. Just call us on +44 (0) 28 3755 1260 and we’ll resolve your problem over the phone or we’ll arrange for the manufacturer’s independent inspector to visit you and arrange a quick resolution.
If for some reason you need to return your bed or mattress please call us on +44 (0) 28 3755 1260 and we’ll arrange a collection (online orders). We reserve the right to make a charge in this instance. For full details please see our Terms and Conditions. You have 14 days from the date of your delivery to request a collection. To avoid this please carefully review what it is your buying, its dimension and its requirements.
The length of your warranty is listed in the product description. Typically this is one year but in many cases this is five years or even as long as ten years in some cases. The manufacturer’s warranty is in addition to your consumer rights under the Sales of Goods Act. In most cases we can provide our customers with replacement receipts should they require them.
We are pleased to offer a convenient assembly service on divan beds, adjustable beds and lift and rise recliners, please note we do not assemble bed frames or bunk beds
Many manufacturers would recommend that a new base is bought at the same time as a mattress to ensure you get the optimum usage out of your product. If your base is very old, it may not be able to support your new mattress as it should. This in turn may affect your guarantee if you have any issues with it. If you need any further advice on this, please contact our bed experts on 028 3755 1260 or email us at sales@armaghbeds.com
We don’t currently provide this service. Your local Council does though with fees as low as £5
Bedding
Choose bedding to match the size of your bed and mattress, such as Single, Double, King or Super King. Always check the individual product dimensions before ordering.
A mattress protector provides an additional layer between you and your mattress, helping to protect it from spills, stains and everyday wear. Using the appropriate mattress protector may also be a requirement of some manufacturer warranties or guarantees, so always check the terms supplied with your mattress.
How often pillows need replaced will depend on their filling, quality and use. If your pillow has lost its shape, no longer provides adequate support or has become uncomfortable, it may be time to replace it.
The right pillow depends on your preferred sleeping position, comfort preferences and the level of support you need. Different fillings and firmness levels can provide different levels of comfort and support.
Always follow the manufacturer’s care instructions supplied with your bedding. Washing, drying and care requirements can vary depending on the materials and filling used.
Yes. You can visit our Markethill showroom to explore our bedding alongside our extensive range of beds and mattresses, with our experienced Beds team available to help.
Headboards
Your headboard should normally correspond with the size of your bed, such as Single, Double, King or Super King. Check the product details for the sizes available or contact our team if you need help choosing the right size.
Yes. Many of our headboards can be purchased separately, making it easy to update the look of your existing bed without replacing the complete bed.
Many headboards are designed to fit standard divan beds using headboard fixing points. Compatibility can vary, so we recommend checking your existing bed or speaking to our Beds team before ordering.
Our range includes a choice of upholstered headboards in different designs, fabrics, colours and finishes, allowing you to coordinate your headboard with your bed and bedroom décor.
Yes. Visit our Markethill showroom to see and compare a selection of headboards, beds and mattresses in person. Kathryn and Sharon from our Beds team can also help you find the right option.
Bed Frames
Armagh Beds offers a range of bed frames in different styles, materials, colours and sizes, making it easy to find a design to suit your bedroom and personal style.
Bed frames are available in a range of standard sizes, including Single, Small Double, Double, King and Super King, depending on the model. Check the individual product dimensions as the overall dimensions of a bed frame will usually be larger than the mattress itself.
Unless otherwise stated, mattresses are sold separately from bed frames. This allows you to choose a mattress with the comfort and support that suits you.
Most standard mattresses can be used with a suitable bed frame of the corresponding size. However, you should check the individual bed frame and mattress specifications to ensure they are compatible.
A bed frame typically consists of a surrounding frame with a slatted base to support the mattress, while a divan bed uses an upholstered base. Divan beds may also offer built-in storage options depending on the model.
Bed frames are delivered for self-assembly. Free assembly is available on selected Armagh Beds products, such as divan and adjustable beds, but does not apply to bed frames.
Yes. Visit our Markethill showroom to explore our range of beds and mattresses and speak to our experienced Beds team for help choosing the right option.
Mattresses
Many manufacturers would recommend that a new base is bought at the same time as a mattress to ensure you get the optimum usage out of your product. If your base is very old, it may not be able to support your new mattress as it should. This in turn may affect your guarantee if you have any issues with it. If you need any further advice on this, please contact our bed experts on 028 3755 1260 or email us at sales@armaghbeds.com
Mattresses are available in a range of standard sizes, including Single, Small Double, Double, King and Super King. Check the dimensions of your existing bed or bed frame before ordering to make sure you select the correct size.
The right firmness depends on your personal comfort preferences, sleeping position and the level of support you prefer. If you are unsure, visit our Markethill showroom where you can try different mattresses and get advice from our experienced Beds team.
We stock a wide range of mattress types, including pocket sprung, memory foam and other specialist comfort and support options from leading bed and mattress brands.
Yes. Our Markethill showroom has a large selection of beds and mattresses on display, giving you the opportunity to compare different comfort and support options before choosing.
As a general guide, you should consider replacing your mattress every 7–10 years, although this will depend on the type and quality of the mattress, how it has been used and the manufacturer’s warranty or guarantee. You may need to replace it sooner if it is no longer comfortable or supportive, shows significant signs of wear, or you regularly wake feeling uncomfortable.
Guarantees vary by manufacturer and mattress model. Check the individual product information for details of the guarantee supplied with your chosen mattress.
Mobility
Our mobility range includes adjustable beds and lift & rise recliner chairs designed to provide additional comfort, support and independence at home.
Yes. Visit our Markethill showroom to see, try and compare a range of adjustable beds and lift & rise recliners before you buy. Our experienced team can help you explore the different options available.
The right product will depend on your individual comfort, support and practical requirements. Our team can talk you through the different sizes, features and functions available and help you find a suitable option.
Yes. We offer free delivery across Northern Ireland, along with free set-up and demonstration for our adjustable beds and lift & rise recliners.
If you have a disability or long-term illness, you may be eligible to purchase qualifying mobility products, including adjustable beds and recliner chairs, without paying VAT. Armagh Beds can help you check your eligibility and guide you through the simple VAT relief process. Find out more about VAT relief on mobility products.
A powered recliner uses an electric motor to adjust the chair into different seating and reclining positions. A lift & rise recliner also raises and tilts the chair forward to help the user get into and out of the chair more easily.
Yes, manufacturer warranties or guarantees are available on our mobility products, although the length and terms vary by brand and model. Check the individual product information or ask our team for details before purchasing.
Beds
Armagh Beds offers a wide range of beds, including divan beds, guest beds, adjustable beds, as well as a range of divan bases, with different sizes, styles and storage options available.
The right bed size will depend on the space available in your bedroom and who will be using it. Our range includes Single, Small Double, Double, King and Super King options, depending on the individual bed.
A divan bed has an upholstered base designed to support the mattress and can often include built-in storage. A bed frame typically has a slatted base and is available in a variety of styles and materials.
This varies depending on the product. Some beds are available as complete sets, while others are sold separately from the mattress. Check the individual product details to see what is included.
Yes. Many of our divan beds are available with a choice of storage options, including drawers and ottoman storage. Available options vary depending on the bed and size selected.
Yes. Visit our Markethill showroom to see, try and compare a wide selection of beds and mattresses. Our experienced Beds team, Kathryn and Sharon, can help you find the right combination of comfort, support and style.
Armagh Beds offers free delivery across Northern Ireland and Counties Dublin, Meath, Louth, Kildare, Cavan and Monaghan in the Republic of Ireland. Delivery availability may vary depending on the product and location, so please contact our team for further information. Free assembly and packaging removal are also available with our divan and adjustable beds. Assembly is not included with bed frames, bunk beds or children’s beds.
Bedroom Furniture
Our bedroom furniture range includes bedside cabinets, chests of drawers, wardrobes, dressing tables, blanket boxes, mirrors and bedroom accent chairs, with a choice of styles, sizes and finishes available.
Yes. Many of our bedroom furniture collections include coordinating pieces such as wardrobes, bedside cabinets, chests of drawers and dressing tables, making it easier to create a matching look throughout your bedroom.
Measure your available space carefully before ordering and check the dimensions shown on the individual product page. Remember to leave enough space to comfortably open wardrobe doors, drawers and other furniture.
We stock bedroom furniture from a selection of trusted brands, including Annaghmore, GIE Furniture, Birlea and Millwood Furniture, with both contemporary and traditional styles available.
Yes. You can visit Dalzells in Markethill to view bedroom furniture in-store and speak to our experienced team for advice before you buy.
Yes. We offer free delivery throughout Northern Ireland and to selected counties in the Republic of Ireland. Delivery is also available to other areas of Ireland at competitive rates.